VOIP and Cloud Phone System – What is Their Relationship?

VoIP works by converting voice into data packets and sending it online. This can create problems like jitter and latency that affect call quality. With a cloud-based phone system, you can use your business numbers on any device connected to the internet. This saves your company money on hardware and maintenance costs.

VOIP and Cloud Phone System

While VOIP and cloud phone systems are sometimes used interchangeably, they differ. Hence, checking on Ooma’s guide to cloud phone is essential for better understanding. A hosted business VoIP system is more of an all-inclusive professional phone solution than a virtual PBX. Hosted solutions are hosted off-site by service providers, meaning you don’t have to worry about the maintenance and IT costs associated with an on-premises phone system. They also require minimal technical expertise and customer IT personnel, making it easier for businesses to set up a new business phone system and keep it updated. The unified communications capabilities provided by cloud phone systems are powerful tools for improving team productivity and customer service. The cloud phone system allows you to connect with your team regardless of where you are or what device you’re using. It’s a smart option for solopreneurs, teams, and large organizations. It works on high-speed Internet connections that your business already has in place.

VOIP and Cloud PBX

With a cloud phone system, you don’t need to store and maintain any hardware. Instead, the business phone system is hosted on a service provider’s servers and can be accessed with any device with internet connectivity. A good provider will ensure the best call quality and a stable connection, but you can still use massive bandwidth. Each user needs 100 kbps to be able to enjoy high-quality calls. A reliable cloud PBX is also an effective way to provide advanced unified communications features to your team. You can twin your cloud phone system with video conferencing, business SMS messaging, and more to get the most out of it. It is a great idea to ask your provider for recommendations before choosing the right solution. They often recommend a specific configuration to achieve your business’s best call quality and performance. This will save you time and money during the implementation phase and down the road.

VOIP and Cloud Calling

Cloud calling is a service that converts audio into small digital packets, which are then sent over an internet connection to your business phone system. You can use these packets to make and receive business calls from traditional telephone handsets, smartphones, or computers with VoIP adapters. The advantage of a cloud system is that you can eliminate the cost of purchasing and maintaining expensive hardware. You can also save on installation costs. With a cloud system, you can use geographic redundancy to protect your data in an emergency. You can access your data from any location with a reliable internet connection. Most cloud systems offer leading unified communication features at a reasonable price. Some even have innovative tools like click-to-call and call analytics. Many still maintain leading PBX features and do away with the need for physical PBX hardware on-site.

VOIP and Cloud Failover

A cloud phone system, sometimes a virtual or IP PBX, runs through a service provider rather than requiring complex hardware on-site. The “cloud” refers to servers hosted on the premise of the service provider who takes care of the implementation and provides support without your business worrying about maintenance costs or technical issues. With a cloud-based phone solution, your office phones are connected to the service provider’s servers via an internet connection. When the production phone server goes down, the backup servers are automatically triggered to pick up and handle calls as usual. A cloud telephony solution offers the same unified communications tools that were once exclusively available through an expensive, on-premises PBX system. These include advanced features such as call recording, conferencing, and auto attendants. Employees can use any device with a reliable Internet connection to access their business phone number, including mobile devices and laptops.